Frequently Asked Questions

When you purchase a service or hire a creative on Afruniverse, your payment goes directly into our secure escrow system — not to the freelancer. Here's how it works: 1. **You Pay**: When you buy a package or accept a quote, your funds are securely held in escrow. 2. **Work Begins**: The creative is notified and starts working, knowing payment is guaranteed. 3. **Review Delivery**: You receive watermarked deliverables to review. 4. **Approve & Release**: Once you're satisfied, click 'Approve' to release funds to the creative. Your money is fully protected throughout the process. If you're not satisfied, you can request a refund or raise a dispute.