Introduction
Afruniverse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
By using Afruniverse, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Platform.
1. Data Collection
1.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, profile photo, bio, and skills.
- Identity Verification: Government-issued ID, selfie verification, and address for KYC compliance.
- Payment Information: Bank account details, payment method information (processed by our payment partners).
- Communications: Messages exchanged through the Platform, support requests, and feedback.
- Work Content: Portfolio items, project deliverables, and files shared during orders.
1.2 Automatically Collected Information
When you use our Platform, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, time spent, click patterns, and navigation paths.
- Location Data: Approximate location based on IP address.
1.3 Third-Party Sources
We may receive information from third-party services when you link accounts (e.g., Google sign-in, linked portfolios).
2. Cookie Usage
2.1 What Are Cookies
Cookies are small text files stored on your device when you visit our Platform. They help us provide a better experience by remembering your preferences and understanding how you use our services.
2.2 Types of Cookies We Use
Required for the Platform to function. They enable core features like authentication and security.
Help us understand how visitors interact with our Platform to improve user experience.
Remember your preferences and settings for a personalized experience.
Used to deliver relevant advertisements and track campaign effectiveness.
2.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.
3. User Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data (subject to legal requirements).
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for marketing purposes.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@afruniverse.com. We will respond within 30 days.
4. How We Use Your Data
We use collected information to:
- Provide, maintain, and improve our Platform
- Process transactions and send related information
- Verify user identities for platform safety
- Communicate about updates, promotions, and support
- Detect, prevent, and address fraud and security issues
- Analyze usage patterns to enhance user experience
- Comply with legal obligations
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (HTTPS/TLS) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure payment processing through certified partners (Paystack, Flutterwave)
- Regular employee training on data protection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After account deletion:
- Profile data is deleted within 30 days
- Transaction records are retained for 7 years (legal requirement)
- Communication logs may be retained for dispute resolution
- Anonymized analytics data may be retained indefinitely
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Privacy Inquiries: privacy@afruniverse.com
- Data Protection Officer: dpo@afruniverse.com
- General Support: support@afruniverse.com