Every transaction on Afruniverse is backed by a multi-layered trust system designed to protect both creatives and clients. Here's exactly how it works.
Paystack
Payment processing
Split at charge on the default job-hire path
Workroom
Delivery record
Messages, files, revisions, approval
14 Days
Dispute Window
Evidence-based review
Manual
ID review
Optional government ID, if submitted
Secure Payments
Payments processed through Paystack
When a client pays for a service or job hire, the payment is processed through Paystack. For the default live job-hire path, Paystack allocates shares at checkout (split payment). Afruniverse records the transaction and provides a workroom for delivery, revisions, and approval. Unless a particular transaction is expressly arranged otherwise, Afruniverse does not hold job-hire funds in escrow pending client approval.
Payment processed via Paystack before work is expected to start
Default job-hire path uses Paystack split at charge
Workroom records delivery, revisions, and approval
Documented delivery
Workroom approval records project completion
Clients review deliverables in the workroom and may approve delivery or request revisions. Client approval records completion on Afruniverse. For default job hires, approval does not release or transfer funds — Paystack handled payment allocation at checkout. Eligible disputes and refunds are reviewed under platform policy.
Client reviews and approves delivery in the workroom
Revisions and approval history are retained as evidence
Refunds are reviewed; they are not automatic
Dispute window
14 days evidence-based review
Either party may raise a dispute within 14 days of delivery. Afruniverse reviews workroom messages, files, delivery submissions, and payment records. An administrator issues a decision under the Platform & Dispute Policy. Refunds, where approved, follow Paystack procedures.
14 days dispute window after delivery
Workroom messages, files, and delivery history are reviewed
Admin decisions are logged
Marketplace rules
Acceptable use and account controls
Afruniverse moderates the marketplace. Accounts may be flagged, restricted, suspended, or blacklisted for policy breaches. Optional government-issued ID can be submitted for manual review. Email verification is required before certain job and payout-related actions.
Acceptable Use Policy and Platform & Dispute Policy apply
Optional government ID may be reviewed manually by Afruniverse
Suspension and restriction preserve historical project records
Account and risk controls
Moderation, logging, and optional ID review
Afruniverse records marketplace payments and workroom activity. Administrators can review disputes, flag risk, and restrict accounts. Government ID review, where completed, is a manual document review — not an automated government-database check. Payouts follow Paystack subaccount and platform payout rules; they are not unlocked solely by an ID approval.
Payment, dispute, and admin actions are logged
Risk flags and suspensions are available to administrators
Optional ID upload is reviewed visually by Afruniverse staff
The Payment Journey
Step 1
Client Pays
Paystack processes payment at checkout
Step 2
Creative Delivers
Work submitted via the workroom
Step 3
Client Reviews
Approve, request revisions, or dispute
Step 4
Project recorded
Approval records completion; refunds follow policy
Built on Trust, Not Hype
Afruniverse isn't just a marketplace — it's a trust infrastructure for African creatives and the businesses that hire them.